Telecom expenses require automation through specialized software, as well as ongoing management by skilled personnel. Many enterprises purchase Telecom Lifecycle Management Services from their TLM software provider, but become dissatisfied with the level of service. It can sometimes feel as though
Changing Telecom Lifecycle Management software is often disruptive… painfully disruptive. In this blog, I’ll cover the 3 primary barriers to change, followed by an innovation solution to improve service delivery without all the suffering.
It’s hard to believe that with all the automation a TEM solution brings to invoice management, clients still incur late payment charges and service disconnection from late or missing payments. Well, it occurs on a frequent basis, and is often the primary pain experienced by our prospects who are frustrated with their TEM services provider. …
Manage Your TEM Services Provider to Stop Late Payment Charges & Service Disconnection Read More »
Industry experts frequently site statistics about failed TLM services engagements, indicating the majority of relationships don’t last past the initial term of the contract. While it does seem like a high percentage, anecdotally we can confirm that most IT/ Telecom executives we speak with are, in fact, disenchanted with their current provider. So why?
It seems most IT / Telecom executives are disenchanted with their current TEM provider, but switching software platforms is a painful process. Besides, they don’t see any “good” alternatives when they look at the market anyway. Many times enterprise executives don’t want to go through this migration pain and come up with a strategy to …
